Feedback & concerns.
Tell us about your experience and how we can help put things right.
Speak to us.
For feedback or a complaint about NHS or private care, speak to our team, telephone, email or write to the superintendent pharmacist, Qashif Ahmed, for the attention of the person handling complaints.
Gargrave Pharmacy, 36 High Street, Gargrave, Skipton, BD23 3RB.
Telephone: 01756 749324
Email: pharmacy.gargrave@outlook.com
Tell us what happened and how you would like us to help. Call first before sharing confidential health details by email. You can ask someone to act for you, with your permission, or ask for communication support. Complaining will not affect your care.
Our response
For a formal NHS complaint, we will acknowledge it within three working days, offer to discuss how it will be handled and the response time, investigate and provide a written response. We will keep you informed of delays. NHS complaints are normally made within 12 months of the event or discovering the issue; exceptions may apply.
Taking an NHS complaint further
You can complain to the pharmacy or the NHS commissioner. For Craven, West Yorkshire ICB can advise: wyicb.pals@nhs.net or 01924 552150. This is an alternative route, not a second investigation after our response.
If unresolved after the local NHS complaints process, contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.
For private care, we will explain any further options; the NHS routes above do not cover purely private treatment. For professional or pharmacy-safety concerns, see GPhC reporting concerns. For data concerns, see Privacy.