Your privacy.
How we use your information and the choices available to you.
Privacy at a glance
We use relevant personal and health information to provide pharmacy care, keep care records and meet our responsibilities. Information may be shared with those involved in your care and service providers where appropriate. You have rights over your information; expand the sections below for details.
QA Pharma Ltd trading as Gargrave Pharmacy is the controller of information used to provide our pharmacy services. Company number: 13774882.
Gargrave Pharmacy, 36 High Street, Gargrave, Skipton, BD23 3RB.
Telephone: 01756 749324
Email: pharmacy.gargrave@outlook.com
For privacy enquiries, ask the pharmacy to direct your request to its data-protection contact. Please telephone before sending detailed clinical information through general email.
What information may be used?
Depending on the service, records may include your identity and contact details, NHS number, prescriptions, relevant health history, medicines, allergies, consultation notes, vaccination records, appointment details and correspondence.
Information can come from you, a person authorised to act for you, your GP, other healthcare professionals and NHS systems used for your care.
Why information is needed
We use relevant information to dispense medicines, assess and provide services, arrange appointments, maintain care records, communicate with you, manage complaints and meet NHS, professional and legal responsibilities. Without information needed for an assessment, we may be unable to provide a service safely.
Legal grounds for using information
The legal ground depends on the purpose. NHS pharmacy activities can involve legal obligations and public-interest tasks; requested private services can involve contractual arrangements. Necessary administration and responding to enquiries may involve legitimate interests in operating the pharmacy. Optional marketing requires an appropriate permission basis.
Health information used for care is also covered by a special-category condition, generally the provision or management of healthcare under Article 9(2)(h) of UK GDPR, with confidentiality requirements. Permission for treatment is distinct from the legal ground for maintaining healthcare records.
Sharing and keeping records
Information may be shared where appropriate with your GP, other professionals involved in care, NHS organisations involved in service administration, and authorities where required. Pharmacy IT, booking and communication providers may process information on our behalf.
Retention depends on the record type, legal and NHS requirements, clinical need and the need to handle complaints or claims. Contact us for the applicable retention details.
Your choices and rights
Depending on the circumstances, you can request access, correction, restriction, deletion or portability of your information. Some rights are limited where records must be retained for healthcare or legal reasons. If processing relies on consent, you can withdraw that consent without affecting earlier lawful processing.
Your right to object
You can object to processing based on public tasks or legitimate interests, subject to the applicable legal rules. You can object to direct marketing at any time. Contact the pharmacy to discuss or exercise these rights.
NHS national data opt-out
You can choose whether confidential patient information is used for research and planning where the national data opt-out applies. This is separate from sharing necessary information for your own care and does not stop every legally required use of information.
Privacy concerns
Please contact the pharmacy about any concern. You can also complain to the Information Commissioner’s Office.
Website privacy & cookies
This website has no patient forms, payments, analytics or advertising trackers. Service search and opening hours run in your browser. The website is hosted through OpenAI Sites using Cloudflare infrastructure. Hosting providers process technical information needed to deliver and secure the website, such as IP addresses and request details. We have not added analytics or advertising cookies.
Online booking opens booking.tvrx.uk in a new tab. That service may collect appointment and health details under its own privacy arrangements. NHS and Google Maps links also open external services.
For questions about website technical information or our service providers, contact the pharmacy using the details above. External booking providers explain their own data use when you use their services.